Delivery

	Cost	Delivery Time*
Standard Delivery	AU$7.50 flat rate FREE for orders over AU$75	5-10 business days
Express Delivery	AU$9.50 flat rate FREE for orders over $150	2+ business days
Same Day Delivery	From $10	Same Day Delivery if order is placed before 11:45am AEST *Metro Melbourne Only
Within 3 Hours	From $15	Delivery Time within 3 hours if order is placed before 3pm AEST *Metro Melbourne Only

 

You can learn more about Australia post transit times here. 

All same day deliveries are powered by Rendr. Couriers will be booked for the following business day when same day delivery orders are placed after the cut off time.

Tracking Numbers

All items are sent tracked, your tracking will be emailed to you. You can track your parcel on the Australia Post website here.

Address Accuracy

Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.

We encourage you to download the Auspost App which allows you to closely manage your delivery and edit shipping address if needed.

Address/Order Changes

We cannot make changes to orders once placed.

Labels are created automatically once the order is placed so we are unable to change these once manifested.

International

Delivery Times*

The time it takes for internationals parcels to arrive can vary depending on the countries listed below. 

	New Zealand	Asia Pacific	United Kingdom	Europe	USA	Canada
Shipping	5-8 business days $10 or free over $150 AUD	3-10 business days $35 or free over $300 AUD	3-5 business days $40 GBP or free over $300 GBP	3-5 business days $40 EU or free over $300 EU	5-9 business days $35 USD or free over $300 USD	3-5 business days $35 CAD or free over $250 CAD

 

*These are Aus Post Express & Aus Post delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order.

Can you ship to my country?

If your country is not available we are unfortunately unable to ship there. 

New Zealand orders are shipped with courier NZ Post. This is a direct injection method and is a very consistent & reliable service. Tracking numbers may take a few days to become trackable while the parcel is in transit, and will be scanned once the parcel lands in NZ. You can track your orders here.

International - US, Canada & EU orders are shipped priority with DHL. You can track your parcels here.

International - Asia orders are shipped with Australia Post, and once parcels arrive in your country are trackable on the Aus Post website as well as the local postal network once the parcel lands. You can track your parcels here.

Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience. If you think there is an issue with your parcel, get in touch for assistance support@katthelabel.com

International Customs Charges 

As of December 5, 2024, customers in UK, Canada & EU will be charged tax and duties where applicable at checkout so no extra fees should be required upon delivery. If you have a question please get in touch with us prior to placing your order.

Address Changes

All orders are fulfilled the same day that are made before 11am (Melbourne, Australia Time) Monday to Friday. Orders made after 11am will be fulfilled the next working day. 

Order Tracking

You will be emailed a tracking number on dispatch. 

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