Australia
| Cost | Delivery Time* | |
| Standard Delivery |
AU$6.50 flat rate FREE for orders over AU$50 |
5-10 business days |
| Express Delivery |
AU$9.50 flat rate FREE for orders over $150 |
2+ business days
|
| Same Day Delivery | From $10 | Same Day Delivery if order is placed before 11:45am AEST *Metro Melbourne Only |
| Within 3 Hours | From $15 | Delivery Time within 3 hours if order is placed before 3pm AEST *Metro Melbourne Only |
You can learn more about Australia post transit times here. Please note, during peak seasons and sale periods, our pick pack time may be affected due to an influx of orders. Please expect your tracking within 24-48 hours from order placement.
All same day deliveries are powered by Rendr. Couriers will be booked for the following business day when same day delivery orders are placed after the cut off time.
Tracking Numbers
All items are sent tracked, your tracking will be emailed to you. You can track your parcel on the Australia Post website here.
Address Accuracy
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems.
We encourage you to download the Auspost App which allows you to closely manage your delivery and edit shipping address if needed.
International
| Cost | Delivery Time | |
| New Zealand |
AU$10 flat rate FREE for orders over AU$150 |
Please refer to your zone below. |
| International Delivery |
AU$25 flat rate FREE for orders over $200 |
Please refer to your zone below. |
Delivery Times*
The time it takes for internationals parcels to arrive can vary depending on the countries listed below.
|
|
Zone 1 New Zealand |
Zone 2 Asia Pacific |
| Standard Delivery |
5-8 business days $10 or free over $150
|
3-10 business days $25 or free over $200 |
Can you ship to my country?
If your country is not available please reach out to customer support so we can assist.
*These are Aus Post Express & Aus Post delivery times for metro/city areas. Delivery may be delayed due to customs clearance or delivery outside metro areas. Estimated delivery time is from date shipped, not necessarily the date of the order.
New Zealand orders are shipped with courier NZ Post. This is a direct injection method and is a very consistent & reliable service. Tracking numbers may take a few days to become trackable while the parcel is in transit, and will be scanned once the parcel lands in NZ. You can track your orders here.
International - US, Canada & EU orders are shipped from our US warehouse and can be placed via our US website here.
International - Asia orders are shipped currently with Australia Post, and once parcels arrive in your country are trackable on the Aus Post website as well as the local postal network once the parcel lands. You can track your parcels here.
Sometimes it can take a few days for tracking details to be updated, so we appreciate your patience. If you think there is an issue with your parcel, get in touch for assistance support@katthelabel.com
International Customs Charges
The customer will be responsible for customs or import charges that may be required based on their shipping country. Please check your governments import fees and taxing before placing orders with Kat the Label as we do not reimburse these fees.
If you are unsure please reach out to support we are happy to advise!
Address Changes
Please check and double check your address is correct. Include all street numbers, unit numbers, floors + company names where applicable. We suggest including a mobile phone number so we can contact you quickly if there are any problems. International orders require phone numbers at checkout.
If you have entered the wrong address or need to update an address, please email us immediately at support@katthelabel.com to amend. Labels are created automatically once the order is placed so we only have a small window to be able to make any changes.
Please triple check your address before placing the order, as we are not responsible for missing parcels if we could not update address in time.
Dispatch
All orders are fulfilled the same day that are made before 11am (Melbourne, Australia Time) Monday to Friday. Orders made after 11am will be fulfilled the next working day.
Delivery & Order Costs
The delivery cost is a flat rate per order. All charges are in Australian Dollars ($AUD). The currency conversion will provide an estimate to your local currency. The conversion provided estimates the charge in your local currency, however you will be charged in Australian Dollars ($AUD).
Order Tracking
You will be emailed a tracking number on dispatch.
Royal Mail customers: Royal Mail charges import VAT and duty on items over $15 pounds. This charge is the responsibility of our shoppers.