FREE SHIPPING ALL AUS ORDERS, FREE INTL SHIPPING ON ORDER OVER $50 x

FAQs

 

 

How do I shop KAT intimates?

Our pieces are available to purchase online, through our website. To shop in store, check our Stockists tab for your closest store.


What's my size?

Our sizes come in xsmall, small, medium or large. You should select the size most similar to your usual cup size and dress size.

For more extensive size details and international sizing, check our guide here.


What payment methods do you accept?

We use Shopify secure payment gateway for all safe and secure transactions. We accept PayPal, Visa, Mastercard, and many international cards. After Pay is also available.

All pricing is in AUD.


How can I track my order?

After purchasing, you'll receive a payment confirmation email. Once payment has been confirmed, the processing and shipping process will begin. Depending on your selected shipping method, a tracking number will be updated and emailed to your address. 

Please note:

Some Australian orders may not receive a tracking number. If your order is over $70 in value you will receive a tracking number (this is due to the size of your parcel being carried with Australia Post.)

All international orders will receive tracking numbers that can be tracked on their own countries postal website once order has arrived in that country. This takes a couple of days to be updated so please be patient with us while we get your tracking number processed.


How much is shipping?

Domestic: All Australian orders have free regular shipping, that can take between 4-7 working days.

Express Shipping is included for domestic orders over $150 AUD, please use the coupon code 'over150' at checkout to redeem this offer and get your order in 1-2 days.

For express shipping on domestic purchases less than $150, the cost is $5 AUD. 

For more on shipping, check out the shipping tab.

International: For international shipping, a flat rate of only $5 AUD will be added at checkout. International orders can take up to 7 working days to arrive in New Zealand, and 12 working days to arrive anywhere else.

If you need your garment urgently, shoot me an email for express international shipping rates. 

Otherwise you can always check our locations tab, there could be a lovely boutique near you with our pieces available.  


When will my order be shipped?

Orders placed between Monday - Friday, prior to 12pm, will begin processing that day. Products after this time may be shipped the next day.

Purchases made on Fridays after 12pm, Saturdays or Sundays will not be sent until the following Monday (due to us needing a weekend too!).

Purchases made on public holidays will be sent the next following working day. 


What's your returns and exchange policy?

We understand sometimes shopping online can be risky, which is why we have an easy and straightforward exchange and refund policy. 

While we hate for you to receive anything less than perfect, items which are faulty can be exchanged or refunded (considering garments have been washed and cared for as per our care guide here.)

If your bra doesn't fit, or you've simple had a change of mind, we're happy to exchange or refund you. Underwear cannot be refund or exchanged at any point due to Australian Health Regulations.

Unfortunately, items that have been worn with makeup or perfume present, or have missing tags, can not be exchanged or refunded. 

For more on our exchange and returns, please see more info here.

Please note that garments returned will be posted at the shoppers own expense. We will, however, cover the postage sending the new garment back to you.

For refunds or exchanges, please email contact@katthelabel.com and we'll gladly help you out.

Please note: Underwear bottoms cannot be exchanged or refunded due to health regulations, so please select your sizing carefully!


How do I care for my KAT products?

Kat intimates are delicate and intricate. Please read the care labels carefully before you remove them.

Garments must be cold hand washed only, with a gentle soap. Garments that have been washed incorrectly and are damaged cannot be refunded. 

Do not soak your garments too long, do not wash at a high heat and do not tumble dry. 

Dry flat in shade.

Store your garments in the Kat garment bag provided. They can also be gentle machine washed in cool in these bags.

For more on this, check out our care guide here.


Can I order KAT as a gift?

Of course! Shoot me an email after you purchase and I can add a custom message + wrapping, if requested, and will ensure no receipt is sent in the package. Your receipt will be emailed directly to your provided email address.


Still haven't answered your question?

Send us an email at contact@katthelabel.com or in the form below and someone will get back to you in the next 24 business hours.

Happy shopping! x